We want you to be completely satisfied with your purchase. Please read this policy carefully before completing your order.

We process and ship orders Monday through Friday during regular business hours using only trusted carriers: UPS, FedEx, or USPS.
Most orders arrive within 1-6 business days once shipped.
Free shipping is included on all orders over $200.
To track your package in real time, visit our Order Tracking page.

Processing times vary by item. In-stock jewelry is often ready to ship within 24 hours, while custom or made-to-order pieces may require 3–4 weeks for production.
Once your order ships, you’ll receive an email with tracking details and the estimated delivery date.
Important Note on Payments
Some transactions can take an extra 24–48 hours for funds to fully clear with our bank. We will only begin shipping once we confirm the payment has been received in full.

To qualify for same-day processing, please place your order before 1:00 PM Eastern Standard Time (EST).

All of our jewelry ships from our store in Miami, Florida, USA.

All timelines are estimates only. Standard orders typically take 3–7 business days once shipped. Custom jewelry usually requires 3–6 weeks for manufacturing.
Occasional delays can happen due to material availability, design changes, production complexities, carrier schedules, customs clearance, holidays, or other events outside our control. These situations do not qualify for order cancellation or refunds.

Our listed prices do not include customs duties, import taxes, tariffs, or any other governmental fees.
As the buyer, you are fully responsible for any duties, taxes, or charges applied by your country. These fees are collected directly by your local customs office or postal service at delivery. VVS Jewelers does not calculate or collect them.
If a package is returned or refused due to unpaid customs fees, you are responsible for any additional return shipping costs. In cases where the package is destroyed or abandoned by customs, we cannot issue a refund or replacement.
For details on potential fees, please contact your local customs office.

For added peace of mind, you can add Shipping Protection for $8.00 at checkout. This covers rare cases where a package is officially lost in transit.

What It Covers:

• Packages officially declared lost by the carrier (UPS, FedEx, or USPS) after their full investigation
• Packages with no delivery scan that the carrier confirms as undelivered

What It Does NOT Cover:

• Packages marked “delivered” or reported stolen after delivery
• Packages delivered to the address provided at checkout
• Delays caused by carriers, weather, customs, or external events
• Incorrect or incomplete addresses entered by the customer
• Manufacturing or processing delays
  

You can submit a claim after the carrier completes their investigation or after 10 business days (USA) / 20 business days (international) with no delivery scan. If approved, we will send a replacement or store credit (the protection fee is non-refundable).

Once an order is placed, we are unable to modify or cancel it. All items are sent to production right away, so please review all details carefully before completing your purchase.